Frequently Asked Questions
Everything you need to know about your Lorens shopping experience.
What is the standard shipping time for my order?
We strive to deliver your fashion picks as quickly as possible. Standard shipping typically takes 3-5 business days within Israel, while express delivery options are available at checkout.
How can I return or exchange an item?
If your purchase isn't quite right, you can return or exchange items within 14 days of receipt. Please ensure the items are unworn, with all original tags attached and in their original packaging.
How do I know which size will fit me best?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
Which payment methods do you accept?
Lorens accepts all major credit cards (Visa, Mastercard, American Express), as well as popular digital payment methods like PayPal and Apple Pay for a secure and seamless checkout.
Can I track my order once it has been shipped?
Yes! Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are the colors of the products accurate to the photos?
We make every effort to display the colors of our clothing as accurately as possible. However, please note that actual colors may vary slightly depending on your monitor settings and studio lighting.